Information We Collect
We collect information you provide directly (name, email, shipping address, payment details) and information gathered automatically (browser type, IP address, browsing behavior on our site). We never sell your personal data.
- Account data — name, email, addresses, pet profiles
- Order data — purchase history, payment records
- Usage data — pages visited, search queries, device info
How We Use Your Data
Your data is used to fulfill orders, improve your shopping experience, and communicate with you about your account or promotions (opt-out anytime). We use aggregated, anonymized data to improve our products and site performance.
Data Security
We use industry-standard encryption (TLS 1.3) for all data in transit and AES-256 encryption for data at rest. Payment information is handled by PCI-DSS compliant processors — we never store your full credit card number on our servers.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Data portability — receive your data in a machine-readable format